FAQ

Members subscribed to EL LAZO PAY pay an annual fee of $1.00 (One peso).

You can do it from anywhere and at any time by sending a text message to EL LAZO PAY with the name of the company then follow the 4 interactive steps and you're done!

You only need the person's cell phone number. Send a "Hello" text message to EL LAZO PAY: then follow the 4 interactive steps and you're done!

You will be notified by text message to your cell phone detailing all incoming and outgoing transactions.

- Your CONTTO and your balance are always safe. To access your account, a security code is required: To complete a transfer, your PIN is needed to verify that you have approved the transfer.
- We suggest that you change your PIN if you believe someone may have access to it.
- If you believe that for any reason your account has been compromised, please contact us by email immediately.

Once the transaction has been generated and completed from your CONTTO, the transaction cannot be canceled or refunded.

In the menu, you will find the option "Recent movements", there you can review the details of your latest transactions.

Withdrawal of funds from your CONTTO is only allowed through the designated bank account you registered when you joined the service. This transaction from EL LAZO to your bank is instantaneous on bank business days and hours, outside of those hours, the transaction is done the next business day.

There are two ways, by receiving transfers from other members or by adding from your bank account.

No problem. You can still have a CONTTO. You can send and receive transfers. The bank account is only important when it comes to withdrawing money.